Make the right call this Bank Holiday

The Bank Holiday weekend is here, bringing warm weather and a chance for people across Humberside to enjoy time outdoors, whether it’s at the seaside, parks, festivals, or gatherings with friends and family.

While you’re out making the most of it, our Force Control Room (FCR) will be working hard behind the scenes, ensuring public safety, responding to emergencies, and supporting frontline officers in keeping communities safe.

Bank holidays are always a busy period for our team, and we expect a higher volume of calls over the weekend. Our teams are prepared, ensuring that genuine emergencies are prioritised while offering advice and guidance when needed.

Chief Superintendent Tracy Bradley our Force Control Room commander said:

“Bank holidays are a time for people to relax, enjoy themselves, and spend time with loved ones. While the majority of people are out having fun, our teams in the Force Control Room are working hard to ensure that emergency calls are responded to swiftly and efficiently.

’’We’re here around the clock to support our communities. All we ask is that people think about whether they need police assistance before calling, so we can focus on those who need us most. There are a lot of ways to contact us depending on the situation, whether it’s emergency 999 calls, non-urgent reports through 101, or online contact for advice or to report a crime that is not ongoing.

''Lost property might be upsetting, but it’s not an emergency, whereas someone in danger or a crime in progress requires an urgent 999 response. If you’re unsure whether to call, take a look at our guidance to find the best way to get help.''

When should you call 999?

✅ If someone’s life is in danger

✅ A crime is in progress

✅ There’s an immediate risk to public safety

🚨 If your situation is not urgent, there are other ways to get support—calling 999 for non-emergencies could delay help for someone in crisis.

What to do if you call 999 accidentally

Accidental calls to 999 can happen, whether it’s a misdial or a pocket dial, but if you do call by mistake, please stay on the line and let us know. If a call to 999 is disconnected before speaking to an operator, we must treat it as a potential emergency, which means our team will need to spend time trying to call back and confirm that the caller is safe.

By staying on the line and informing us that the call was an error, you help us resolve the situation quickly and allow us to continue assisting those in genuine need without delay.

Alternatives to calling 999

📞 101 – For non-urgent police matters, such as reporting a crime after it has happened or seeking advice. 💻 Online – Police.uk offers direct ways to contact us without calling. 🏛️ Local authorities – Issues like noise complaints, stray animals, and non-police concerns should be reported to councils or relevant services.

If you need us, we’re here whether through 999 for emergencies or 101 for non-urgent matters.

Enjoy your weekend, stay safe, and remember to make the right call when reaching out for help.